Questions, Answered.

Everything you need to know about our chairs, ordering, warranty and the way we build seating designed for real commercial environments.

Frequently Asked Questions

18 questions

Products & Ergonomics

What makes a Goodtone chair ergonomic?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

How do I choose the right chair for my body and workspace?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

What is the difference between your Mesh,Executive and Conference chairs?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Are the chairs adjustable for different heights and tasks?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Are your chairs suitable for all-day,long-term commercial use?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Orders & Customization

Do you sell directly or through distributors?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Can I customize materials,colors and finishes?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Is there a minimum order quantity for projects?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Can I request samples before a bulk order?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

How do I get a quote for a large office fit-out?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Shipping & Delivery

Which regions do you ship to?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

How long does delivery take?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Are chairs delivered assembled?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

What are shipping costs for bulk orders?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

Warranty & Care

What warranty do Goodtone chairs come with?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

What does the warranty cover?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

How do I clean and maintain my chair?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.

How do I claim warranty or get replacement parts?

Every chair is engineered around the relationship between form, ergonomics and mechanical structure — not surface styling. Support elements such as the German-engineered chassis, dynamic lumbar and synchronized recline are tuned to move with the spine, so the chair adapts to your posture throughout a full working day rather than holding you in a single fixed position.